ADVICE: Jo was having problems printing from her iPad to a wireless printer.

Q.  Hello Richard, I have purchased a Epson Wi-Fi printer and have an iPad, mum and dad have Wi-Fi butContinue Reading

Mary wanted to know how to change the margins and set them permanently in Microsoft Word

Q: Dear Richard, every time I open up Microsoft Word the margins return to the default setting, even though IContinue Reading

Michael was having problems with SuperAntiSpyware scanning AVG folders.

Q. Dear Richard… I am using a laptop with Windows 7 Home and have AVG 11, Malwarebytes and SuperAntiSpyware installed.Continue Reading

James wanted to know how to recover his Terra.es password

Q. Hi Richard, can you help with a problem?   How can I find out my terra.es password Thanks, James. A.Continue Reading

Chris wanted to know how to add a signature to Windows Live Mail

Q. Hi Richard, can you help with two problems? 1) how can I find out my terra.es password? 2) howContinue Reading

Peter was having problems with Windows Live Photo Gallery.

Q.  I want to pick your brains, I have a laptop, Acer Aspire 5740G, an error code 0x80010108 appears when i try use aContinue Reading

David has been having some trouble with the free email provider GoNuts4Free – it’s a common story.

Q. Could I now ask you if you know anything re the subject matter of GoNuts4Free? We have had anContinue Reading

Peita was having problems getting the right settings selected for sound and microphone within Skype

Q. Hi, we cannot hear our friends on Skype without the headphone/microphone plugged in, can you help please? A. HiContinue Reading

Paul was getting frustrated because Hotmail would not save his password.

Q. My Hotmail account is driving me mad. Whenever I log in I have to put my login name andContinue Reading

Derek was having problems with his Microsoft Outlook archive files.

Q. Hi Richard, I am having problems with my archive.  I get the following error message: Error while archiving folderContinue Reading