Q. Hi Richard, not sure whether you have experience of Mac computers or not, most of your answers seem related to Windows computers? I have a problem with my iMac, its running OS X and I don’t seem able to eject the DVD that I inserted about 2 weeks ago! I have tried pressing the eject button on the keyboard, I have also tried dragging the DVD icon on the screen down to the trash bin but nothing seems to work – can you help?
A. Hi Simon, yes we support Mac’s and Linux in addition to Windows computers it’s just that the large majority of emails that we receive are for Windows related problems and therefore that’s why you see more of them printed. With regards to your particular problem, it’s a strange one; usually the “dragging it to the trash can” works fine even if the keyboard button is broken. Firstly you need to make sure that there are no applications using the DVD drive, if they are then this could be the cause of your problem, restart your iMac to ensure that the DVD is not in use. If that doesn’t work then you could try restarting it again but this time whilst holding down the left mouse button, this should force all of your optical drives to be opened and hopefully will eject you disk.
Update: Thanks for the advice Richard, you were right, I restarted it holding down the mouse button and out it popped!