Peita was having problems getting the right settings selected for sound and microphone within Skype - BlueMoon Solutions - Computer Support Costa Blanca, covering the areas of Gran Alacant, La Marina and Torrevieja BlueMoon Solutions – Computer Support Costa Blanca, covering the areas of Gran Alacant, La Marina and Torrevieja

Peita was having problems getting the right settings selected for sound and microphone within Skype

Peita was having problems getting the right settings selected for sound and microphone within Skype

Q. Hi, we cannot hear our friends on Skype without the headphone/microphone plugged in, can you help please?

A. Hi Peita, this is a common problem with Skype users and usually occurs when the wrong settings are selected within the Skype options.

You can check your settings and modify them if necessary by doing the following…

1. Disconnect any headphones you have plugged into your laptop.

2. Open up Skype by double clicking on its icon

3. Click Tools, Options to open up the options screen

4. Click Audio Settings and the following screen will be displayed

5. Click on the arrow to the right of Microphone and you may have a number of microphones to choose from, select each one individually until you see the volume bar (green squares under the Microphone settings) increase with the background noise.

6. Click on the arrow to the right of the Speakers and you may have a number of speaker options, if you do select each one individually and then click on the green circle with the white triangle in it to the right of the speaker name – when you hear sound you have the correct one selected.

7. Click Save once you have the correct Microphone and Speaker selected.