Michael was having problems with SuperAntiSpyware scanning AVG folders. - BlueMoon Solutions - Computer Support Costa Blanca, covering the areas of Gran Alacant, La Marina and Torrevieja BlueMoon Solutions – Computer Support Costa Blanca, covering the areas of Gran Alacant, La Marina and Torrevieja

Michael was having problems with SuperAntiSpyware scanning AVG folders.

Michael was having problems with SuperAntiSpyware scanning AVG folders.

Q. Dear Richard… I am using a laptop with Windows 7 Home and have AVG 11, Malwarebytes and SuperAntiSpyware installed. I update them every 2 or 3 days and run them regularly and have had no problems until recently when SuperAntiSpyware stops half way through a scan and can only be closed down with Ctrl/Alt/Del. It happens every time I run SAS and the message is always the same:

C:\ProgramData\AVG10\Chjw\f65cba065cb9c721\avgcchmi.dat

I have removed and reinstalled AVG and SAS on 2 occasions but the problem keeps occurring… HELP PLEASE!

A. Hi Michael, I have done a bit of research for you on this one and I have found a thread in the SuperAntiSpyware forum relating to this exact problem.  Their customer service suggest adding the AVG directory to the “Manage Excluded Folders” option within the scanning control in the SuperAntiSpyware preferences.

You should be able to do this by following the steps below…

1. Launch SuperAntiSpyware

2. Click on the Scanning Control Tab

3. Click on the Manage Excluded Folders and the following screen is displayed…

4. Click on Add and browse to the folder that you want to exclude from scans, in your case it will be C:\ProgramData\AVG10

5. Click OK and then Close and you’re done!