Judith was having problems with her Skype after having her computer repaired.

Judith was having problems with her Skype after having her computer repaired.

Q. I have a Dell laptop which is causing me problems. I had to go to UK for 1 year and whilst there had my laptop “sorted” by someone in my home town!!! On returning here I still had problems so I took it to a pc engineer!!!! ARGHHHH I’ve finally got it back but now I can’t use Skype as the other person is unable to hear me, I can hear them!!! All was fine before engineer messed with it. My main problem now is that the place where I took it is always shut and their phone is “user busy” all the time. Is this problem an easy one to fix please??  Fingers crossed you can help me??

A. Hi Judith, I wonder whether your problem is a simple one of having the wrong recording device set up in Skype, you can check this by clicking on Tools, Options from within Skype, selecting Audio Settings and trying the different options next to the microphone – when you get the right one you will see the volume indicator underneath the microphone options light up in green in response to the level of background noise.  I hope this helps, if it doesn’t then please get back to me.