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Booking A Spanish Medical Appointment Online – update
Well there were quite a few emails relating to the article last week about booking appointments for your doctor online – if you have not yet seen the article you can access a copy of it at www.bluemoonsolutions.es/booking-a-spanish-medical-appointment-online
A great number of you managed to successfully navigate the maze of menus and questions to book your appointments, thank you for all of you that have emailed in with your appreciation and positive comments.
There were also a few people that had difficulties and this week I hope to help those of you that have had trouble using the website to book your appointments. There are too many emails to answer each of them individually so I shall try to take the more common problems that you have had and answer them here.
Most of the problems are related to the fact that the website uses a security certificate (a way of making your interaction with the site more secure) that is issued to a different website address – you are visiting the website www.san.gva.es and the certificate is issued to the main Spanish Health Service website www.tramita.gva.es. It doesn’t make the site, or your interaction with it, any less secure but it does confuse most web browsers – hence the problems that some of you have been experiencing.
If your Spanish is up to it, there is a help section on the website at www.san.gva.es/val/ciud/estadisticas.html however I can totally understand people having trouble reading it, not least as its in technical Spanish speak!
Here are the answers to the most common problems…
1. Content is blocked after clicking on “Cita Por Internet” with Internet Explorer
A number of you received the above message but were unable to locate the button on your browser for unblocking the content. If you are using Internet Explorer then the message should either appear at the top of the screen (if you are using Internet Explorer 6, 7 or IE 8 ) or at the bottom of the screen if you are using Internet Explorer 9, you should click the message and accept that you want to view the blocked content. The help page on the website, which is VERY out of date and doesn’t even have help for Internet Explorer 8 or 9 suggests reducing your Internet Security level, however I would be nervous about suggesting for anyone to do that as long as the “content is blocked” message can be seen and accepted.
Another reason for this error message appearing could simply be because the date and/or time on your computer is wrong, so check that it is set correctly.
2. Error 501 in Google Chrome after clicking on “Cita Por Internet”
A good deal of people are unable to use the website at all in Google Chrome, after some research it seems that the website is simply not designed to work with this browser so those of you that have Chrome as your main browser will either need to use Internet Explorer, which you should be able to find easy enough in your program files (click on the Windows start button and have a look for it) or you can go to www.mozilla.org and download Firefox which is another alternative website browser – it doesn’t have the same problem as Chrome with this website.
3. This Connection is Untrusted after clicking on “Cita Por Internet” with Mozilla Firefox
Although it looks very different, this is exactly the same error as that described in point 1, but this is the way that Firefox interprets 
the error. It’s a bit easier to resolve than Internet Explorer and the best bit is that Firefox will remember for the next time you visit the website. You simply have to click on the “I Understand the Risks” link and then click on the “Add Exception” button, you will be presented with a box allowing you to add the security exception, just click on the “Confirm Security Exception” button and you will be able to access the website
